How to Reach Us
We respond to all emails, messages, voicemails within 1 business day. Waiting times may vary as we respond to tickets in order they are received. The fastest way to get in touch with us is through email!
How can I pay?
You can pay through American Express, Visa, Mastercard, or PayPal. We use encrypted SSL certificates to ensure a safe and secure checkout process.
In what currency will I be charged?
Transactions will be charged in USD ($). If your payment method is not in USD, your bank will automatically convert your transaction to USD using the current exchange rate. We have a currency converter built into our site to give an accurate estimate of your total purchase price.
Can I buy your products in retail stores?
Beetlo is an online-based company, which helps keep prices low for our customers! Our products are online only. We understand that some people like to test products in-person, so that’s why we’ve made ordering absolutely risk-free. Each product has a 100% money-back guarantee as specified on our product page, and we have a generous return and refund policy.
How can I cancel my order?
We aim to ship your order within the next business day of a purchase, so cancellation is possible only within 24 hours from order. If your order has already been shipped, it can’t be canceled, but it can be returned after delivery according to our refund policy.
I didn’t receive order confirmation; why?
We send an order confirmation email immediately after all purchases. If you haven’t received an email within 10 minutes, check your spam folder. If you don’t find the confirmation there, please contact us via contact form, and we’ll help you figure things out!
How will I receive bedtime stories?
We’ve included a special bonus with any purchase from our store: a new bedtime story directly to your inbox every month for life. A new story will be sent every month via email, it will include a link to the private section of our website where you can read the story. Find out more about bedtime stories here.
How much does the bedtime stories subscription cost?
We aim to support a healthy child’s development and foster the loving relationship between child and parent. That’s why you get the bedtime stories subscription with purchase of any lamp absolutely free for a lifetime (or until you decide to cancel it).
What’s the best way to read the stories?
We’ve prepared some useful tips to help you get the most out of story time with your child. Please read this blog article to find out more.
How can I cancel the subscription?
If you ordered any lamp from our store, you’ve got a lifetime subscription of our original bedtime stories. If you would like to cancel the subscription, simply click unsubscribe link in the email or contact us via our contact form to cancel the subscription.
How can I apply my discount code?
If you have a discount code, you can apply it at checkout. Enter your code in “Gift Card Code” field and click “Apply.” Afterwards, your discount will be applied to your order!
Do you offer bulk discounts?
Yes! If you want to order a large quantity of our products (above $300), please send inquiry to email@example.com or via our contact form.
What is delivery time?
After placing an order, please allow 1 - 2 business days for us to dispatch it. Shipping generally takes anywhere between 5 and 15 business days.
Where do you ship to?
We offer free shipping on orders to 50+ countries!
Can I track my order?
Track your package here: https://beetlo.com/pages/track-my-order
Can I return the order?
Yes, we provide a 100% risk-free purchase experience. Your product can be returned and refunded as long as it remains in good condition and your return is timely. Please check our full refund policies at https://beetlo.com/pages/return-policy.
Can I exchange the product?
If a product is faulty, exchange is possible with our 30-day money-back guarantee. View our full return policy here: https://beetlo.com/pages/return-policy.
If you received a faulty product, please email a photo of the product to firstname.lastname@example.org for our support team to review.